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The Service Technician provides proper post-sales, warranty and application support to the dealer network and OEM accounts, including technical product training, troubleshooting, problem resolution and maintenance concerning the marine products, to drive service success that improves customer satisfaction and maximises customer retention. The role holder will also provide technical knowledge, advice and support to sales representatives on the field during the OEM sales process to resolve requests regarding product/service technical issues and maximise the benefits derived from Mercury Marine products and services

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Bitte folgen Sie der Bewerbung unter folgendem Link

brunswick.wd1.myworkdayjobs.com/en-US/SearchEMEA/details/Service-Technician-Germany_JR-048574

High level of precision in performing the work

Good computer skills in MS Office.

Good communication skills.

Availability for business travel

Mature, self-assured and dynamic personality

Good interpersonal skills

Self-starting, self-motivating, self-learning work approach

High sense for ethics

Good knowledge of company’s products.

Keen Interest for engines & boating industry.

5-10 Years Technical After Sales Experience

Fluent German Language & spoken and written English are mandatory. Other languages are an asset.

Skills & Knowledge

Boat shows and tests - Build stands and participate at boat shows and selected dealer events. Support the marketing department at tests for journalists.

Translations - Translate technical documents when needed and support the marketing department in translating of technical specifications of consumer and/or dealer materials. Translate and distribute service bulletins.

Improvement projects - Can be invited to join project teams that will result in setting new service standards towards the leisure marine market.

Dealer development - Conduct reviews and write reports and make development plans together with dealers to further develop the dealer service department in accordance with Brunswick dealer development plan.

Planning and communication - Communicate planning and visit reports on weekly basis. Manage the timelines and be able to communicate regular updates to the timeline.

Technical training - Use the field experience to develop, support and conduct technical trainings. Conduct on the product training sessions during interventions to improve dealer technical knowledge.

Warranty claim support - Warranty control and analysis in the area of responsibility in order to identify training needs and/or possible product improvements. Support the responsible area with pre-authorizations.

Technical support for dealers and OEM accounts - Implementation of existing service programs designed to achieve proper service of the products (Outboards, Mercruiser, Quicksilver Inflatable’s, Quicksilver P&A) sold by Brunswick. Build relationships with dealers (technicians and service managers) that will allow Brunswick to set new service standards, policies. Support dealer and OEMs on complex technical problems. Conduct training on the product during dealer/distributor interventions. Report quality issues to the quality coordinator. Be able to diagnose and analyse product and service-related problems encountered by dealers’ service technicians and retail customer. OEM support: Support the assigned OEM account(s)

The successful candidate must be able to speak a native level of German and have good English Language skills, please apply in English with an English language CV.

This role will be based in Homebased in South Central/Southern Germany.

​ A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry

Free access to LinkedIn Learning to support your personal growth;

An Annual Bonus Plan with a target of 5% of the annual salary;

Car and Fuel Card

Mobile Phone & Laptop

Group/Pension Insurance

This exciting and innovative position is a Global Grade 8 and offers a salary of between €51,000 - €60,000. Please be aware that this range represents the pay range for all positions within the job grade in which the post falls. The actual salary offer will consider a wide range of factors, including skills, experience, and location (country). We also offer the following benefits: