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TECHNICAL CUSTOMER SUPPORT SPECIALIST - Mercury Marine Germany (m/w/d)
- Implementation of existing service programs designed to achieve proper service for Brunswick's marine products
- Build relationships with dealers throughout Germany (technicians and service managers that will allow Brunswick to set new service standards)
- Diagnose and analyse product and service-related problems encountered by dealers' service technicians and retail customers
- Assist the assigend OEM accounts to identify their technical specifications and provide technical and application expertise in selecting the best possible solution fitting their needs
- Support dealers and OEMs on complex technical problems
- Warranty control and analysis in order to identify training needs
- Report quality issues to the EMEA Quality Coordinator that could result in possible product improvements
- Support the assigned territory with pro-authorizations within budget and according to the company's process and regulations
- Use the field experience to develop, support and conduct technical trainings
- Conduct product training sessions to improve dealer technical knowledge
- etc.
Anforderungen
The ideal candidate brings a technical degree or experience in a technical domain and 3-5 years experience as service technician in a B2B environment.
- Experience in managing and delivering technical training
- Ability to troubleshoot, test, repair and service technical equipment (electronical and mechanical)
- Customer-oriented with good interpersonal skills and strong communication skills
- Availability and willingness for business travel
- Spoken and written German and English are mandatory. Knowledge of French is an asset
- Good computer skills in MS Office
- High level of precision in performing the work
- Interest for engines & boating industry
- Self-starting, self-motivating, self-learning work approach
- Mature, self-assured and dynamic personality
- High sense for ethics