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TECHNICAL CUSTOMER SUPPORT SPECIALIST - Mercury Marine Germany (m/w/d)

  • Implementation of existing service programs designed to achieve proper service for Brunswick's marine products
  • Build relationships with dealers throughout Germany (technicians and service managers that will allow Brunswick to set new service standards)
  • Diagnose and analyse product and service-related problems encountered by dealers' service technicians and retail customers
  • Assist the assigend OEM accounts to identify their technical specifications and provide technical and application expertise in selecting the best possible solution fitting their needs
  • Support dealers and OEMs on complex technical problems
  • Warranty control and analysis in order to identify training needs
  • Report quality issues to the EMEA Quality Coordinator that could result in possible product improvements
  • Support the assigned territory with pro-authorizations within budget and according to the company's process and regulations
  • Use the field experience to develop, support and conduct technical trainings
  • Conduct product training sessions to improve dealer technical knowledge
  • etc.

Anforderungen

The ideal candidate brings a technical degree or experience in a technical domain and 3-5 years experience as service technician in a B2B environment. 

  • Experience in managing and delivering technical training
  • Ability to troubleshoot, test, repair and service technical equipment (electronical and mechanical)
  • Customer-oriented with good interpersonal skills and strong communication skills
  • Availability and willingness for business travel
  • Spoken and written German and English are mandatory. Knowledge of French is an asset
  • Good computer skills in MS Office
  • High level of precision in performing the work
  • Interest for engines & boating industry
  • Self-starting, self-motivating, self-learning work approach
  • Mature, self-assured and dynamic personality
  • High sense for ethics

Dateien

Brunswick GmbH
Lessingstraße 5
60325 Frankfurt
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